T:Need help with prescriptions and insurance company	Q:Hi,  I'm new to this forum. My father is in an Alzheimers wing of a <institution>. He is well cared for and comfortable with his surroundings. I live in another state and am the durable Power of Attorney. My brother who lives in the my fathers city is the power of attorney for health care decisions. This arrangement has worked well however I have run into a dilemma that I am having difficulty breaking through. The <institution> where my father lives strictly controls the administration of his medicines and I understand why that needs to be. They get them through a <institution> that is affiliated with the <institution>. My father has health insurance through his retirement from Foot Locker with <institution>. This health care requires that prescriptions are obtained through the mail from <institution> which is what happened for <time_period> prior to his admittance. The <institution> said that I need to get some form of bypass from <institution> or <institution> but whenever I talk to someone at these companies,  they act like it's the first time in history this situation has ever come up and tell me to call the other one. This has been going on for <time_period>  now and we have been paying out of pocket the whole time which has now gotten into the <num> figures of expenditures. The fact that I have to do this from another state adds to the frustration.  I am hoping that someone here is familiar with this process and can help me get to the right people with the right phrasing of the problem.  Thanks in advance.  	A:They shouldn't be giving you the run around. When I had my Gma in <institution>,  she got her prescriptions thru <institution>. At first I just had them send the meds to me and I would deliver them to the <institution>,  however this got to be a bit much so then I switch the address to the <institution> center (with the approval of the manager) and I would order her refills online. The <institution> would let me know when she was running low on medications. Try talking to the administrator of the <institution> and see if there is an easier way around this. As a side note,  my Gma's insurance was <name> provided thru my Gpa's employer (<name>). I never had an issue with the medications.  


A:please contact a state consumer advocate from the insurance dept or the health agency. you should have an advocate in that <institution>. write one letter detailing the whole situation. keep it current. send to the resident manager also.  


A:Thank you all for your responses. I knew there was something like an advocate. I just didn't know what it was called :)


A:call the state attorney general---------------send them the detailed letter. the ag scares all businesses.  


A:Also contact AARP. oftentimes they will get involved. I undestand what you are going through. The <institution> where my mom lives has the same rule
