---
type: concept
title: Remote Support Permissions (macOS)
tags: [macos, security, permissions, remote-control]
related: [remote-support, rustdesk]
created: 2026-06-30
updated: 2026-06-30
sources: ["output/rz_uni_greifswald_de_dienste_allgemein_device_management_system_rustdesk_rustdes.md"]
---

# Remote Support Permissions (macOS)

On macOS, remote control software like [[rustdesk]] cannot operate by default due to strict system security policies. To enable [[remote-support]], specific user-granted permissions are required:

1. **Accessibility**: Allows the remote agent to control the mouse and keyboard.
2. **Screen Recording**: Allows the remote agent to view the desktop.

If these permissions are denied during the initial prompt, they must be manually enabled in the system's **Privacy & Security** settings. Failure to grant these permissions results in the support agent being unable to interact with or see the user's screen.