---
type: source
title: "URZ Support Documentation: Information Collection"
tags: [support, documentation, end-user-training]
related: [universitatsrechenzentrum-urz, groupware, ums, moodle, typo3-backend]
created: 2026-07-01
updated: 2026-07-01
sources: ["output/rz_uni_greifswald_de_support_dokumentation_anleitungen_informationssammlung.md"]
---

# URZ Support Documentation: Information Collection

This source is a comprehensive navigational hub designed for end-user training and support at the **Universitätsrechenzentrum (URZ)** of the **Universität Greifswald**. It maps various user needs—ranging from workstation setup to academic administration—to specific technical guides and services.

## Key Support Channels
The document explicitly defines the primary methods for obtaining technical assistance for Campus-IT services:
- **Ticket System**: Hosted within the [[groupware]] platform.
- **Hotline**: Available at extension **1420**.
- **Remote Support**: Specialized graphical remote control services.

## Service Categories
The information collection is organized into several functional areas:

### Workstation Setup
- **Procurement**: Guidance on acquiring hardware and software via the [[referat-beschaffung]].
- **Network**: Procedures for device registration and [[eduroam]] configuration.
- **Compliance**: Reference to the [[client-richtlinie]] governing device connectivity.
- **Printing**: Setup for the [[print-management-system]].

### Security and Identity
- **Account Management**: Information on the [[zentraler-nutzeraccount]] and the specialized [[funktionsaccount]].
- **Security Guidelines**: Behavioral rules, antivirus measures, and [[e-mail-sicherheit]].
- **Certificates**: Application and use of [[dfn-pki-zertifikate]].

### Productivity and Web Services
- **Software**: Support for Microsoft Office and [[floss]].
- **Web Presence**: Management of [[typo3-backend]] and the use of alternative web servers.
- **Authentication**: Use of [[shibboleth]] and the [[selbstbedienungsportal]].

### Communication and Collaboration
- **Messaging**: Integration of [[matrix]] and [[xmpp]].
- **Email**: Advanced features including [[sieve-filter]] and shared folders.
- **Collaboration**: Use of [[groupware]], [[nextcloud]], and [[foodle]].
- **Remote Work**: Implementation of [[telearbeit]].

### Academic and Administration
- **Teaching**: Integration of [[moodle]] and the [[lsf]] course catalog.
- **Research**: Guidance on [[forschungsdaten-managen]] and the [[easydb]] media database.
