---
type: source
title: "FAQ Nutzeraccount"
tags: [faq, account-management, support]
related: [zentraler-nutzeraccount, ums, urz-hotline, password-synchronization]
created: 2026-07-01
updated: 2026-07-01
sources: ["output/rz_uni_greifswald_de_support_faq_account.md"]
---

# FAQ Nutzeraccount

This source provides a Frequently Asked Questions (FAQ) guide regarding the management of central user accounts at the Universität Greifswald, specifically focusing on password recovery, account provisioning for UMG employees, and support channels.

## Key Information

### Password and 2FA Management
- **Personal Accounts**: Passwords can be changed via the [[ums]] under the menu **Mein Profil / Kennwort**.
- **Functional Accounts**: The designated resource manager must log into the [[ums]], navigate to **Meine Ressourcen -> Ressourcen**, select the functional account, and use the "Kennwort setzen/ändern" or "2FA ändern" buttons to update the password or TOTP secret.

### Account Recovery
- Users with a configured [[notfall-email-adresse]] can perform self-service password resets.
- Users without a recovery email must visit the Universitätsrechenzentrum (URZ) in person for identity verification to receive a new password.

### UMG Integration
- Employees of the [[universitatsmedizin]] are automatically provisioned with a URZ account.
- Credentials for these accounts are delivered via internal mail ("Hauspost") to the employee's office address.
- These accounts provide access to [[moodle]], BigBlueButton (BBB), [[jitsi-meet]], email, and [[eduroam]].

### Troubleshooting and Support
- **Login Discrepancies**: If a user can log into the [[ums]] but not other central systems, they are advised to contact the [[urz-hotline]].
- **Windows/PC-Pool Issues**: If login fails specifically on Windows or PC-Pool systems, users should perform a [[password-synchronization]] via the [[ums]].
- **Support Channels**:
    - **Tickets**: Via the [[groupware]] ticket system.
    - **Phone**: Via the [[urz-hotline]] (ext. 1420).
