---
type: entity
title: Device Management System
tags: [infrastructure, it-services, deployment, it-infrastructure, management, os-migration, urz]
related: [opsi, universitatsrechenzentrum-urz, pxe-boot, device-registration, filewave, rustdesk, device-management-service-levels, microsoft-windows-10-11, windows-10-esu]
created: 2026-06-30
updated: 2026-07-01
sources: ["output/rz_uni_greifswald_de_dienste_allgemein-device-management-system--1osxw11", "output/rz_uni_greifswald_de_dienste_allgemein_device_management_system_nutzung.md", "output/rz_uni_greifswald_de_dienste_allgemein_device_management_system_rustdesk.md", "output/rz_uni_greifswald_de_support_faq_software_betriebssystem_windows_10_support_ende.md"]
---
# Device Management System

The **Device Management System** is a centralized IT service, approach, and tool provided by the [[universitatsrechenzentrum-urz]] (URZ) to manage the installation, configuration, and updating of operating systems and applications/software on university devices.

## Technical Implementation and Tools
The system utilizes various tools for deployment and support:
- **Deployment**: 
    - Powered by [[opsi]] and utilizes [[pxe-boot]] for network-based deployments.
    - Also uses tools such as [[filewave]].
- **Remote Support**: Utilizes [[rustdesk]] for graphical remote control and technical assistance.
- **Supported OS**: Supports both Windows and Ubuntu operating systems.

## Role in OS Migration
The system serves as the primary recommended mechanism for migrating devices away from Windows 10:
- **Windows 11 Upgrade**: Used for devices that meet the hardware requirements for Windows 11.
- **Ubuntu Migration**: Used for devices that are not compatible with Windows 11 and are transitioning to the Ubuntu Linux distribution as an alternative.

## Installation Process
The system mandates a strict 4-step workflow for users:
1. **Compatibility Check**: Ensuring the hardware (e.g., Dell, HP, Lenovo, Asus, Fujitsu) is supported.
2. **Registration**: Performing [[device-registration]] via the account management system.
3. **BIOS Setup**: Configuring the device for PXE IP4 boot and disabling Secure Boot.
4. **Execution**: Installing via a mandatory wired network connection.

## Service Levels
The system provides [[device-management-service-levels]] (such as Vollservice and Basisservice), which determine the extent of the support and management provided to the client device.

## Support
Technical issues or requests for unsupported hardware are handled via the [[groupware]] ticket system.