---
type: source
title: URZ Failure Statistics
tags: [transparency, reliability, support]
related: [universitatsrechenzentrum-urz, groupware, campus-it]
created: 2026-07-01
updated: 2026-07-01
authors: []
year: 2026
url: "https://rz.uni-greifswald.de/rechenzentrum/information/ausfallstatistik"
venue: "Universitätsrechenzentrum (URZ)"
sources: ["output/rz_uni_greifswald_de_rechenzentrum_information_ausfallstatistik.md"]
---

# URZ Failure Statistics (Ausfallstatistik)

This source provides information regarding the transparency, reliability, and systematic recording of IT service outages at the **Universitätsrechenzentrum (URZ)**, as well as the available support channels for **Campus-IT** issues.

## Service Reliability Transparency
The URZ maintains a public archive of annual failure statistics summaries (**Ausfallstatistik Zusammenfassung**) to provide transparency regarding the uptime and reliability of its services. These reports date from 2013 through 2025, serving as a transparency measure for the reliability of the university's central IT services.

## Campus-IT Support Infrastructure
For reporting and resolving issues and problems related to [[campus-it]] (URZ central services), the URZ provides the following support channels:

- **Ticket System**: A formal reporting mechanism integrated into the [[groupware]] platform.
- **Hotline**: Direct telephone support accessible via the internal university extension **1420**.