---
type: source
title: "IT-Start at the University: Information for New Students and Employees"
tags: [onboarding, it-services, university-greifswald]
related: [zentraler-nutzeraccount, ums, eduroam, apphub, papercut]
created: 2026-07-01
updated: 2026-07-01
sources: ["output/rz_uni_greifswald_de_support_dokumentation_it_info_start.md"]
---

# IT-Start at the University: Information for New Students and Employees

This source provides a comprehensive "Getting Started" guide for new students and employees at the Universität Greifswald, outlining the essential IT services and software required for a smooth start.

## Key Onboarding Steps
- **Central Account**: Every eligible person is provided with a personal user account, which is mandatory for accessing services like email and WLAN.
- **Activation**: Accounts must be activated via the [[ums]] by changing the "start password" before any digital services become functional.
- **Security**: 2-Factor Authentication (2FA) via TOTP is required. Users are advised to set up an emergency email address in the [[ums]] for password recovery.

## Core Services
- **Connectivity**: 
    - [[eduroam]]: Campus-wide secure WLAN. Access is managed via [[easyroam]] and requires certificate renewal every 24 months.
    - **VPN**: Remote access to internal resources (file servers, clusters) is provided via OpenVPN using a user certificate and a university profile file.
- **Communication & Collaboration**:
    - **Groupware/Webmail**: Central hub for email and the URZ ticket system.
    - **Nextcloud**: Used for file exchange and synchronization across devices.
- **Academic Administration**:
    - **Selbstbedienungsportal (HIS/LSF)**: Used for managing studies, course registration, and leave requests.
    - **Moodle**: The central platform for online courses. Users are encouraged to log in once to activate their account.
- **Software & Tools**:
    - **Apphub**: A web-based portal providing access to specialized software such as Blender, Python, R, SPSS, and Stata.
    - **Software Licenses**: The URZ does not provide free or discounted commercial licenses to students, recommending FLOSS (Free and Open Source Software) alternatives.

## Infrastructure & Support
- **Printing**: Managed via [[papercut]]. Private printing requires a pre-paid credit balance, while official business printing is billed to cost centers.
- **Support**: IT issues should be reported via the Groupware Ticket-System or the URZ hotline (ext. 1420).
