---
type: concept
title: Device Management System
tags: [it-infrastructure, automation, system-administration, configuration-management, urz]
related: [opsi, filewave, campus-it, universitatsrechenzentrum-urz]
created: 2026-06-30
updated: 2026-06-30
sources: ["output/rz_uni_greifswald_de_dienste_allgemein_device_management_system.md", "output/rz_uni_greifswald_de_dienste_allgemein_device_management_system_mobile_geraete__.md", "output/rz_uni_greifswald_de_dienste_allgemein-device-management-system--1osxw11"]
---

# Device Management System

The **Device Management System** at the Universität Greifswald is a centralized infrastructure and framework managed by the [[universitatsrechenzentrum-urz]] to streamline the installation, maintenance, configuration, and updating of operating systems and applications across the institution's hardware.

## Objectives
The primary goal is to reduce the administrative burden on end-users by automating:
- Operating system installation and updates.
- Deployment of necessary software packages.
- Implementation of security-relevant configurations.

## Scope and Availability
The system provides different levels of support and installation paths depending on the platform:
- **Windows:** Offers "Vollservice" (Full Service) and standard installation options.
- **Ubuntu:** Supported via installation services.
- **MacOS / Mobile Devices:** As of June 2026, the management and documentation for these platforms are still under construction and not yet fully operational.

## Service Levels
The URZ provides different tiers of support depending on the user's needs for autonomy versus stability:

### Vollservice (Full Service)
A high-support tier where the URZ handles most administrative tasks.
- **Includes:** Full OS/software maintenance, regular updates, and central data storage.
- **Network:** Devices are members of the Windows domain (for Windows and Linux).
- **Restriction:** Users do **not** have local administrator rights.

### Basisservice (Basic Service)
A low-support tier for users who need more control over their environment.
- **Includes:** A one-time installation of the OS and standard software.
- **Network:** Devices are **not** members of the Windows domain.
- **Autonomy:** Users retain local administrator rights and are responsible for their own updates and further configurations.

## Software Provisioning Techniques
- **Standardsoftware:** A baseline set of tools installed on all managed machines (e.g., Firefox, LibreOffice, [[nextcloud]]).
- **Software-Profil:** Grouped software packages tailored for specific departments or working groups.
- **Software-Kiosk:** A self-service portal for Windows users to select and install additional free software.

## Support
Technical issues regarding the device management system or general [[campus-it]] services are handled via the URZ hotline (ext. 1420) or the [[groupware]] ticket system.