---
type: concept
title: Telephony
tags: [telecommunications, campus-it, urz]
related: [persoenliche-rufnummer, funktionsnummer, universitatsrechenzentrum-urz]
created: 2026-06-30
updated: 2026-06-30
sources: ["output/rz_uni_greifswald_de_dienste_technische_infrastruktur_telefonie.md"]
---
# Telephony

Telephony at the Universität Greifswald is a centralized telecommunications service provided as part of the [[campus-it]] infrastructure by the [[universitatsrechenzentrum-urz]].

## Service Overview
The URZ manages the university's telephone system, ensuring a standardized communication infrastructure. The legal and regulatory aspects of using this system, including mobile telephony, are defined in a specific service agreement (*Dienstvereinbarung*).

## Number Types
The system distinguishes between two primary types of numbers to handle different technical and legal requirements:
- [[persoenliche-rufnummer]]: Assigned to individuals.
- [[funktionsnummer]]: Assigned to roles or physical locations.

## Support and Administration
Technical support for telephony is integrated into the general Campus-IT support structure:
- **Tickets**: Reported via the [[groupware]] ticket system.
- **Hotline**: Accessible via extension **1420**.

## Additional Components
The telephony service includes several auxiliary tools and features:
- **Telephone Portal (Telefonportal)**: A central interface for managing telephone information.
- **Call Forwarding**: Ability to set up and manage call diversions.
- **Mobile Integration**: Provision of mobile handsets and mobile data.