---
type: source
title: "URZ Support Overview"
tags: [support, documentation, campus-it]
related: [universitatsrechenzentrum-urz, groupware]
created: 2026-07-01
updated: 2026-07-01
sources: ["output/rz_uni_greifswald_de_support.md"]
---

# URZ Support Overview

This source provides a high-level directory of the support services, documentation, and contact channels provided by the **Universitätsrechenzentrum (URZ)** for the members and scientific institutions of the **Universität Greifswald**.

## Support Channels
The URZ provides two primary channels for reporting and resolving "Campus-IT" (central services) problems:
- **Ticket System**: Hosted via [[groupware]], this is the primary method for contacting support.
- **Hotline**: Available at extension **1420**.

## Service Offerings
The URZ provides several specialized services:
- **End-device Support**: General assistance for hardware and software on user devices.
- **Remote Support**: Graphical remote control for troubleshooting.
- **Data Carrier Disposal**: Secure disposal of storage media.
- **Print Studio**: Specialized printing services (distinct from the general print management system).
- **Tools**: Provision of various software tools.

## Documentation and Guidance
The URZ maintains a comprehensive documentation library including:
- **IT Start Guides**: Specifically for students beginning their studies.
- **FLOSS**: Guidance on Free/Libre Open Source Software.
- **IT Security**: Information on maintaining information security.
- **EU AI Act**: Documentation regarding the legal and technical implications of the EU AI Act.
- **Legal Notices**: General legal guidelines for IT usage.

## FAQ Categories
The URZ provides targeted FAQs for the following areas:
- Accounts and 2FA
- E-Mail and Groupware
- [[grypstube]] and [[jitsi-meet]]
- Network and Security
- Software and [[typo3-backend]]