---
type: source
title: "FAQ E-Mail: URZ Support"
tags: [email, support, faq, troubleshooting]
related: [ums, groupware, microsoft-outlook, mozilla-thunderbird, winmail-dat, email-source-code-analysis]
created: 2026-07-01
updated: 2026-07-01
authors: []
year: 2026
url: "https://rz.uni-greifswald.de/support/faq/e-mail"
venue: "Universitätsrechenzentrum (URZ)"
sources: ["output/rz_uni_greifswald_de_support_faq_e_mail.md"]
---

# FAQ E-Mail: URZ Support

This source provides a collection of frequently asked questions and troubleshooting guides regarding the email services provided by the Universitätsrechenzentrum (URZ) at the Universität Greifswald.

## Key Topics Covered

### Account Management
- **Functional Accounts**: Instructions for updating passwords and TOTP secrets for role-based accounts via the [[ums]].
- **Primary Email Address**: Guidance on how to set or change the primary email alias through the account management system.

### Technical Troubleshooting
- **Email Source Code**: Methods for extracting email headers and raw source code across different clients ([[groupware]], [[mozilla-thunderbird]], and [[microsoft-outlook]]) for support analysis.
- **Outlook Compatibility**: 
    - Explanation of the `winmail.dat` (TNEF) attachment issue.
    - Warning regarding folder synchronization issues in Outlook 2016 when operating in offline mode.
- **Network Issues**: Specific configuration steps for the **Telekom Speedport W 724V** router to allow SMTP traffic to `smtp.uni-greifswald.de`.

### Support Channels
- Directs users to the [[groupware]] ticket system and the URZ hotline (ext. 1420) for Campus-IT issues.