---
type: concept
title: Campus-IT Support
tags: [support, it-infrastructure, service, service-desk, it-services, university]
related: [universitatsrechenzentrum-urz, groupware]
created: 2026-07-01
updated: 2026-07-01
sources: ["output/rz_uni_greifswald_de_rechenzentrum_aktuelles_news.md", "output/rz_uni_greifswald_de_support.md"]
---

# Campus-IT Support

**Campus-IT Support** refers to the general support framework and the umbrella of problem-oriented consulting and technical assistance provided by the [[universitatsrechenzentrum-urz]] (Universitätsrechenzentrum) to maintain, troubleshoot, and resolve technical issues related to the central IT services of the **Universität Greifswald**.

## Support Philosophy
The URZ employs a **problem-oriented consulting** approach, focusing on resolving specific malfunctions and providing guidance to university members, affiliates, and scientific institutions.

## Scope of Support
Support is provided for "URZ-Zentraldienste" (central services), which include the core infrastructure and software tools provided to the university community. This covers a wide array of central services, including:
- Account management
- Email
- Network access
- Specialized software tools

## Support Mechanisms
Support is delivered through a multi-channel approach to ensure accessibility. For all issues related to central Campus-IT services, the URZ mandates the following channels:

### Asynchronous Support (Ticket System)
The **Ticket System** is the primary contact method and is hosted on/integrated into the [[groupware]] platform. This channel allows for:
- Detailed documentation of issues.
- Tracking of resolutions and resolution progress.

### Synchronous Support (Hotline)
Immediate assistance and telephone support for urgent problems are provided via the **URZ Hotline** at extension **1420**.