---
type: source
title: "Groupware: E-Mail / Webmail"
tags: [email, webmail, groupware, urz]
related: [groupware, central-email-service, smime]
created: 2026-07-01
updated: 2026-07-01
sources: ["output/rz_uni_greifswald_de_dienste_webdienste_groupware_module_email.md"]
---

# Groupware: E-Mail / Webmail

This source provides operational documentation for the Webmail module within the university's Groupware platform. It describes the user interface for both desktop and mobile views and outlines the available support channels for Campus-IT issues.

## Key Content

### Webmail Interface (Desktop)
The interface is structured into three fixed vertical columns:
- **Left Column**: Displays the account structure, including folders and subfolders (indicated by a "▶" symbol).
- **Middle Column**: Contains the function bar and the message list.
    - **Functions**: Create email, refresh list, delete messages, show unread, search, and settings.
    - **Message List**: Customizable columns (Date, Size, Keywords, Sent Date, From/Subject) that can be sorted by clicking the header or rearranged via drag-and-drop.
    - **Pagination**: Located at the bottom of the column; the number of rows displayed can be configured under "My Account" $\rightarrow$ "Appearance" $\rightarrow$ "Max. rows in lists".
- **Right Column**: Displays the selected message, including the header, content, and an action bar (Reply, Forward, Save, Print, Delete). Double-clicking a message in the middle column opens it in a separate window.

### Mobile Interface
The interface is optimized for mobile devices. Account properties and settings are accessed via the three vertical dots ("**⋮**") in the function bar at the top right.

### Support Channels
Technical support for the email service and other Campus-IT central services is provided by the [[universitatsrechenzentrum-urz]] via:
- **Ticket System**: Integrated into the [[groupware]] platform.
- **Hotline**: Available at extension **1420**.
