---
type: concept
title: URZ Support Channels
tags: [support, helpdesk, communication]
related: [groupware, universitatsrechenzentrum-urz]
created: 2026-07-01
updated: 2026-07-01
sources: ["output/rz_uni_greifswald_de_rechenzentrum_ueber_uns_organisationsstruktur.md"]
---

# URZ Support Channels

The [[universitatsrechenzentrum-urz]] provides centralized support for "Campus-IT" (URZ Central Services). Users can report problems or request assistance through two primary channels:

## Ticket System
The official method for documenting and tracking IT issues. The ticket system is hosted as a module within the university's [[groupware]] platform.

## Hotline
For immediate assistance, the URZ operates a telephone hotline.
- **Internal Extension**: 1420