---
type: source
title: "Remote Access for Administration Guide"
tags: [remote-access, administration, vpn, vdi]
related: [fernzugriff, telearbeit, vpn]
created: 2026-07-01
updated: 2026-07-01
sources: ["output/rz_uni_greifswald_de_support_dokumentation_anleitungen_fernzugriff_verwaltung.md"]
---

# Remote Access for Administration Guide

This source provides a high-level overview of the tools and requirements for university staff to access IT services remotely. It distinguishes between public services and internal services that require a secure tunnel.

## Technical Requirements
- **Internet Connection**: A stable connection with a minimum speed of **2Mbit/s** is required for smooth operation.
- **Devices**: Compatible with computers, smartphones, and tablets.

## Service Accessibility Matrix
The guide categorizes services based on their accessibility from external networks:

| Service | Access Type | Requirement |
|---|---|---|
| VPN Access | Open | Used to reach internal network/services |
| Telearbeit (VDI) | Open | Access to operational workplace computer |
| Nextcloud | Open | File exchange |
| Chat (XMPP) | Open | Instant Messaging |
| Web Conferencing | Open | Audio/Video conferences |
| Moodle | Open | Online learning platform |
| Selbstbedienungsportal | Open | Administration for staff and students |
| Network Drives / Central Storage | Internal | **VPN Required** |

## Key Recommendations
- **Communication**: The URZ suggests using Chat (XMPP) and Web Conferencing as alternatives to physical meetings.
- **File Exchange**: Users are explicitly advised to **avoid sending files as email attachments** within working groups. Instead, they should use:
    - Network drives / Central file storage
    - Nextcloud
    - Groupware file module

## Support Channels
For issues regarding central Campus-IT services:
- **Ticket System**: Via the [[groupware]] ticket module.
- **Hotline**: Extension **1420**.
