---
type: source
title: "FAQ TYPO3"
tags: [typo3, cms, faq, support]
related: [typo3-backend, typo3-access-workflow, typo3-caching, speaking-urls]
created: 2026-07-01
updated: 2026-07-01
sources: ["output/rz_uni_greifswald_de_support_faq_typo3.md"]
---

# FAQ TYPO3

This source provides a collection of frequently asked questions and troubleshooting steps for editors using the TYPO3 content management system at the Universität Greifswald.

## Key Information

### Access and Permissions
- **Initial Access**: Users must request the resource "Zugriff auf das TYPO3-Backend" via the central account system ([[ums]]).
- **Page-Level Permissions**: Once backend access is granted, specific permissions for individual pages in the university page tree are managed by the **Webmaster** (`webmaster@uni-greifswald.de`).
- **Requesting Access**: When contacting the Webmaster for additional page access, users should provide the **PID (Page ID)** or the complete URL path of the target page.

### Content Management and Troubleshooting
- **Cache Issues**: Changes made in the backend may not appear immediately in the frontend due to the server-side cache. This can be resolved by clicking the **"Blitz-Symbol" (lightning bolt)** in the **Web > Page** module to clear the page cache.
- **URL Conflicts**: If a new page has the same title as an old page, conflicts in "Speaking URLs" may occur. The recommended resolution workflow is:
    1. Rename the old page.
    2. Deactivate the old page.
    3. Create the new page.
    4. Clear the cache for "Speaking URLs" for both the old and new pages.
- **URL Persistence**: When pages are moved or renamed, the previous "speaking path" (URL) remains active for **30 days** to prevent broken links. This behavior can be overridden by clearing the "Path Cache" and "URL Cache" in the "Speaking URLs" backend module.

## Support Channels
- **Ticket System**: Provided via [[groupware]].
- **Hotline**: Extension 1420.