---
type: source
title: "URZ Device Management System: RustDesk"
tags: [remote-support, device-management, software]
related: [rustdesk, remote-support]
created: 2026-06-30
updated: 2026-06-30
sources: ["output/rz_uni_greifswald_de_dienste_allgemein_device_management_system_rustdesk.md"]
---

# URZ Device Management System: RustDesk

This source is a service documentation page from the Universitätsrechenzentrum (URZ) regarding the use of RustDesk for remote support.

## Summary
The URZ utilizes **RustDesk**, a free software for graphical remote control, to provide technical assistance to university staff. The service is integrated into the broader [[device-management-system]] and is available across Windows, Linux, and macOS.

## Key Details
- **Purpose**: Internal remote support for university employees provided by URZ staff.
- **OS Support**: Dedicated installation and usage guides are provided for Windows, Linux, and macOS.
- **Dependencies**: Client-side support is contingent upon the operating system and the assigned [[device-management-service-levels]] (e.g., Vollservice vs. Basisservice).
- **Support Channels**: Users are directed to the [[groupware]] ticket system or the URZ hotline (ext. 1420) for Campus-IT issues.
