---
type: concept
title: Screen Capture
tags: [support, documentation, troubleshooting]
related: [snipping-tool]
created: 2026-07-01
updated: 2026-07-01
sources: ["output/rz_uni_greifswald_de_support_dokumentation_anleitungen_informationssammlung_bild.md"]
---

# Screen Capture

**Screen Capture** (Bildschirmfoto) is the process of creating a digital image of the current display. Within the context of **Campus-IT** support at the Universität Greifswald, it is the primary method for the digital documentation of software errors.

## Best Practices for IT Support
The [[universitatsrechenzentrum-urz]] mandates a specific "best practice" for documenting issues:
- **Use Native Tools**: Users should always use the built-in tools of their operating system (Windows, macOS, Linux, Android, iOS).
- **Avoid External Cameras**: Taking photographs of a monitor using a smartphone or webcam is discouraged as it is not "zielführend" (effective/purposeful) and results in lower quality evidence.

## Technical Implementation by Platform

| Platform | Full Screen | Active Window / Area | Notes |
|-----------|--------------|----------------------|-------|
| **Windows** | `Print` | `Alt + Print` / Snipping Tool | `Print` saves to clipboard |
| **macOS** | `CMD+SHIFT+3` | `CMD+SHIFT+4` (Area) / `CMD+SHIFT+5` (Window) | Saved to Desktop |
| **Linux** | `Print` | `Alt + Print` | Saved to `~/Pictures` |
| **Android** | Power (long press) | Power + Volume Down | Saved to Gallery |
| **iOS** | Power + Volume Up | Power + Volume Up | Saved to Photos |

## Integration with Support Workflow
Captured screenshots should be attached to support requests submitted via the [[groupware]] ticket system to provide clear, high-quality evidence of the reported problem.
