---
type: source
title: "URZ: Forgotten Password (Kennwort vergessen)"
tags: [account-recovery, password-reset, totp]
related: [zentraler-nutzeraccount, ums, notfall-email-adresse]
created: 2026-06-30
updated: 2026-06-30
sources: ["output/rz_uni_greifswald_de_dienste_allgemein_zentraler_nutzeraccount_kennwort_vergesse.md"]
---

# URZ: Forgotten Password

This source provides instructions for users of the **Universität Greifswald** who have forgotten their primary password or lost their second-factor authentication (TOTP) secret for their [[zentraler-nutzeraccount]].

## Recovery Options

The URZ provides two primary paths for account recovery depending on the user's preparation:

### 1. Electronic Self-Service (via [[ums]])
Self-service recovery is available only if the user has previously configured a [[notfall-email-adresse]].
- **Password Reset:** Can be performed directly on the [[ums]] login page.
- **TOTP Secret Reset:** Can be performed within the account management system after successfully authenticating with a username and password.

### 2. Manual Recovery
If a user has lost both authentication factors or has not configured an emergency email address, they must:
- Appear in person at the **Universitätsrechenzentrum (URZ)**.
- Present a valid identification document (Ausweisdokument).

## Support Channels
For general Campus-IT issues, the URZ provides:
- **Ticket System:** Hosted via [[groupware]].
- **Hotline:** Extension 1420.