---
type: source
title: "URZ Support Documentation and Instructions"
tags: [support, documentation, instructions]
related: [universitatsrechenzentrum-urz, groupware]
created: 2026-07-01
updated: 2026-07-01
sources: ["output/rz_uni_greifswald_de_support_dokumentation_anleitungen.md"]
---
# URZ Support Documentation and Instructions

This source serves as a central navigation hub for the **Universitätsrechenzentrum (URZ)** support instructions. It provides a directory of guides for setting up various university services and outlines the official support channels for "Campus-IT" issues.

## Support Channels
The URZ provides two primary methods for receiving technical assistance:
- **Ticket System**: The official channel for reporting issues, hosted within the [[groupware]] platform.
- **Hotline**: Direct telephone support available at extension **1420**.

## Documented Instructions
The page links to detailed guides for the following areas:
- **Security**: 2FA with [[totp]] and the use of [[dnssec]].
- **Connectivity**: [[vpn]] setup and general [[fernzugriff]] (Remote Access).
- **Academic Services**: [[digital-teaching]] (E-Learning) and [[pdf-formulare]].
- **Communication**: Email client configuration.
- **Web Management**: [[typo3-backend]] instructions.

The source also mentions an "Informationssammlung" (Information Collection) as a resource for university members.